Booking Terms and Conditions

Thank you for your interest in our AgateTravel Global Tours. These Terms and Conditions are established to protect both our valued guests and AgateTravel in connection with all tour bookings. Please read them carefully and ensure you fully understand these provisions before confirming your reservation.

Reservation and Payment

Once we receive your tour inquiry, our professional one-on-one travel consultant will work with you from the beginning of customizing itinerary to the completion of the trip. You will enjoy real personalized service and our efficient response within 24 hours.
A tour reservation will be confirmed after receiving your tour deposit, which is 20% of the total tour payment. By paying the deposit, you agree to be bound by our Terms and Conditions.
Under special circumstances, a higher amount of down payment will be required to guarantee your flight or hotel reservations.
The final or full payment is required 60 days prior to the tour start date. For each payment received, we will provide you with a receipt.
Payment Methods: We accept Wire/Bank Transfer (with dedicated bank accounts in local regions for USD, CAD, AUD, GBP, EUR, NZD, and SGD), Credit Card, WeChat Pay, and Alipay.

Cancellation and Refund

The 20% deposit is non-refundable upon cancellation and shall be treated as a separate charge, not factored into any percentage-based cancellation fee calculation.
The following cancellation fees will apply to the remaining tour cost:
a. More than 45 days prior to the start date: No cancellation fee, only the tour deposit is retained.
b. 45 to 15 days prior: Cancellation fee is 30% of the remaining tour cost.
c. 14 to 8 days prior: Cancellation fee is 50% of the remaining tour cost.
d. Within 7 days prior or no show: Cancellation fee is 100% of the remaining tour cost.
Note: Third-party providers (including but not limited to ground operators, airlines, railways, hotels, and cruise lines) may impose their own cancellation fees. If AgateTravel's cancellation fee does not fully cover the costs levied by the third-party providers, the above cancellation percentage may be increased accordingly.
If you need to cancel your tour, please send your cancellation request through email. We will calculate the refund from the day we receive your written cancellation request and process the refund to you within 20 working days.

Alteration of the Itinerary

For any changes made prior to the tour start date, no service fee will be charged. However, any additional costs incurred as a result of the changes (e.g., train, flight or hotel booking adjustment) will be at your own expense.
Once the tour has commenced, any extra expenses arising from client-initiated changes will be added to the total tour cost. Any unused services or portions of the tour are neither refundable nor exchangeable.

Tour Type

Private Tours: Our private guided tours are designed exclusively for you and your travel companions. Your group stays completely private on all land services, except for the cruise portions. You'll have your own dedicated guide and driver throughout the journey, along with the flexibility to coordinate daily departure times, sightseeing pace, and even meals directly with your guide.

Small Group Tours: Our small group tours provide a cost-effective, hassle-free travel solution while ensuring a rewarding experience for all participants. They offer an ideal combination of personal interaction, operational flexibility, and competitive pricing. To ensure a safe and enjoyable experience for all guests, we reserve the right to decline or discontinue the participation of any passenger should their health, mental condition, physical infirmity, or general deportment impede the operation of the trip, or compromise the rights, welfare, or enjoyment of other passengers.

Passport and Visa

Please ensure that you have a valid passport and the appropriate visa before departure. For travelers who may be eligible for visa-free entry, we recommend confirming with your local Chinese embassy or consulate well in advance.
For multi-country tours, please check and comply with the visa requirements for each destination prior to departure.

Dietary Requirement

Please inform us of any food allergies you may have, and if you are vegetarian, please let us know whether you consume eggs, dairy products (such as cheese and yogurt), or fish.
Please also advise us of any specific food dislikes, for example, certain vegetables (e.g., peppers, onions, mushrooms, coriander), particular meats (e.g., pork, chicken, fish, lamb, beef), or any other ingredients you would prefer to avoid.

Additional Information

It’s highly recommended to purchase travel insurance before your trip in order to minimize any unexpected losses and damages.
Please carefully review the terms and conditions of the flight tickets you purchased to ensure you are fully aware of each airline's policies.
Upon checking in at some hotels, guests are expected to offer a valid credit card authorization to guarantee payment of any possible personal expense (e.g. laundry) during your stay.
To help you better understand the quality of hotels included in our itineraries, we display star ratings for some hotels based on their facilities, services, and average review scores on major platforms. Please be aware that actual star ranking might be different from that of local regulations, independent third parties, or accommodation providers themselves.

Responsibility

As a tour operator, we are dedicated to designing, promoting and selling tour products that cover certain travel services, including guide and driver service, land transportation, air transportation, cruise, excursions and accommodation that are reserved from different suppliers. The suppliers are just independent contractors of our tour products, neither our agents nor employees.
Although we will assist with booking air and/or cruise transportation for you, we act as your agent, not as an agent of the airline and/or cruise company. However, we take responsibility for coordinating matters related to the willful or negligent acts of our partner travel agents with respect to land services.
We reserve the right to select the trains or flights arranged in your itnerary, and we guarantee that your tour will proceed as scheduled. If unfortunately the train or flight arranged is delayed or cancelled, we will discuss with you for an alternative plan.
We will take benefits and losses arising from fluctuations, whether higher or lower, in airfares, cruise fares, currency devaluation, taxes, or fuel surcharges after we have received the full payment. We also reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, taxes, or fuel surcharges before we receive full payment.
We are not liable for events beyond our reasonable control, including but not limited to force majeure events, acts of terrorism, political unrest, war, earthquakes, pandemics, epidemics, landslides, or delays and cancellations of trains, flights, or cruises. In such circumstances, we will make reasonable efforts to assist you.
We are not responsible for any unauthorized services arranged by clients directly with local agents, guides, or drivers beyond the confirmed itinerary. We do not accept liability for any additional expenses incurred for shopping, attractions, or destinations under such arrangements. However, we will assist our clients in communicating and coordinating with relevant parties should there be disputes.

Customer Service Support

If at any time during your travels with us you are not satisfied with any aspect of our tour services, please let us know immediately by WhatsApp, email, or through your local guide. This allows us to address your concerns promptly and take corrective action to prevent recurrence. Our support team is committed to making your travel experience both enjoyable and memorable. Thank you!