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Travel China Guide
TripAdvisor Traveler Rating
Based on 6,052 traveler reviews
  • Aug 3, 2020
    sbH27A
    Terracotta Soldiers - WOW!
    An amazing day at the Terracotta Soldiers Xi'an. As normal when we travel in China, we used China Travel Guide to book our tickets and arrange our tour. Everything went smoothly from hotel pick up to collecting our tickets. Our guide for the day was Lily. She was extremely knowledgeable on Chinese history and we learnt so much. Lily's English was impeccable and she delivered her information in a most eloquent manner. As a foreigner living in China during these sad, difficult times, do not be put off by travelling within the country. We were made welcome by the people of Xi'an and I thoroughly recommend this city for a destination. Thank you to China Travel and to Lily for a very special day.
  • Jun 13, 2020
    Dileepan
    Review on a cancelled trip
    This review is based on my experience in interacting with Travel China Guide Tours and specifically the Travel Consultant, Emily Xin. We unfortunately had to cancel the tour scheduled during the upcoming summer vacation in July due to the ongoing cross border travel restrictions due to the global COVID-19 pandemic. However the professional service and responses received, starting from the initial exploratory emails back in January to the immediate refund of 100% of the advance payment upon the cancellation of the tour, exceeded expectations. Looking forward to rearranging this trip next year!
  • May 10, 2020
    Alfredo Eloy T
    I will go to China.
    If you read my title maybe you think "Why do you review if you did not go to China?"

    The answer is that I want to acknowledge the entire process of planning and canceling our trip due to the pandemic. I contacted Travel China Guide Tours on October maybe November 2019. I was lucky that my travel consultant was Lexi, a very professional, friendly and always ready to help young woman. All my questions and interests were answered within 24 hours. Incredible thing when we live on the other side of the globe. When our itinerary was excellent and we deposited 33% of the total cost, the Corona Virus emergency appeared.The company was at all times concerned about our trip and when we decided that we were unable to go due to this worldwide emergency, the tour was canceled and we were reimbursed with 100% of our deposit. Only a prestigious company is capable of serving its clients the way we were treated. I highly recommend Travel China Guide Tours and Lexi Yang their Travel Consultant. More
    If you read my title maybe you think "Why do you review if you did not go to China?"

    The answer is that I want to acknowledge the entire process of planning and canceling our trip due to the pandemic. I contacted Travel China Guide Tours on October maybe November 2019. I was lucky that my travel consultant was Lexi, a very professional, friendly and always ready to help young woman. All my questions and interests were answered within 24 hours. Incredible thing when we live on the other side of the globe. When our itinerary was excellent and we deposited 33% of the total cost, the Corona Virus emergency appeared.The company was at all times concerned about our trip and when we decided that we were unable to go due to this worldwide emergency, the tour was canceled and we were reimbursed with 100% of our deposit. Only a prestigious company is capable of serving its clients the way we were treated. I highly recommend Travel China Guide Tours and Lexi Yang their Travel Consultant. And I end by saying: I will go to China. Less
  • May 9, 2020
    AmyFVolk
    Cancelled due to Coronavirus but positive experience, nonetheless.
    We had business that was bringing us to, of all places, Wuhan, so we decided to bring our 16 year old and tour Beijing and Shanghai as well.

    I had no idea where to begin to find a tour company we could trust but I happened across Travel China Guide. Their mini group tour sounded perfect. We asked our business contacts to check the company out and they said they were legitimate. Emily answered questions promptly, given the 12 hour time difference. She was excellent to work with and we got very excited as our trip drew near.

    Unfortunately, the COVID-19 pandemic struck and we had to cancel our tour just a few weeks after wiring the entire balance due to China. To be honest, I wondered if we would ever see our refund, but Emily came through. Once again, her communication was excellent.

    We truly hope to make it to China at some point in the future and I will not hesitate to book a tour with China Tour Guide again.
  • May 9, 2020
    Sergio B
    Thank you Guys
    We had a complete itinerary Plan for our vacation trip to China.

    Unexpectedly the COVID19 showed off and all airlines and hotels started to doubt and our Plans did become uncertain and risky.

    Your Company was the first one in attend our solicitude and make a full refund, we really appreciate your warmth words and your prompt refund.

    No doubt is left in our minds to choose again a serious Company like yours as our first-hand experiences to discover in our next year travel to China.
  • May 8, 2020
    Natalie
    Trip Cancellation.
    The Travel Guide China team were incredibly helpful when it came to giving me my refunds. I was scheduled to travel to China in March, and I used them to book not only tours, but domestic flights and trains within China. Their website is really awesome,very detailed, and a really great way to plan a trip to China.I felt safe making my payments to them. Anyway I had to cancel,they were very prompt with their responses,and they were honest about the challenges they were facing. Not once did I feel ignored or that I wouldn't get my refund. They did their best to ensure that my queries were taken care of,and I received all of my refunds. I will definitely be using them again.
  • March 7, 2020
    Omar F
    Campitello, Italy
    THE BEST TRAVEL CHINA GUIDE
    I've just wanted to express my thanking for this agency notwithstanding I didn't used their services, actually I wanted to do it, in fact I booked a wonderful journey in China for next August.
    As all we know, in these days, the situation is a little complicated, I mean about this virus that it's spreading around the world. So last year in October I booked everything with this agency (train and some excursion) all paid. Since also the situation we're living in Italy is becoming critical, today I don't feel anymore sure to do this travel and I wrote them a messege because I wished to cancel my booking.
    In two days I received the refund of all I booked. This agency has proven to be the best I have ever used, higly professional, fast comunication by email and great love for their customers.
    I wanted to reccomend this agency because they deserve it, it's not easy to find out someone else as them.
    I hope everything will be better soon and I'll promise you that this is not a goodbye but a More
    I've just wanted to express my thanking for this agency notwithstanding I didn't used their services, actually I wanted to do it, in fact I booked a wonderful journey in China for next August.
    As all we know, in these days, the situation is a little complicated, I mean about this virus that it's spreading around the world. So last year in October I booked everything with this agency (train and some excursion) all paid. Since also the situation we're living in Italy is becoming critical, today I don't feel anymore sure to do this travel and I wrote them a messege because I wished to cancel my booking.
    In two days I received the refund of all I booked. This agency has proven to be the best I have ever used, higly professional, fast comunication by email and great love for their customers.
    I wanted to reccomend this agency because they deserve it, it's not easy to find out someone else as them.
    I hope everything will be better soon and I'll promise you that this is not a goodbye but a "see you soon " because that country has a plenty of mervellous place to visit and a very kind people to know.
    Thank you so much again.
    Never give up. Less
  • January 24, 2020
    stumpy1965
    12 Day Private Tour - Beijing-Pingyao-Xi’an-Harbin-Shanghai
    We have just completed a 12 day private tour booked through Emily at Travel China Guide.
    From the very start Emily was always very responsive to my endless questions and changes so that we could get the experience that we wanted to have. Thanks Emily for your professional service!
    Our tour started with 2 days in Beijing where we visited the Summer Palace, Temple of Heaven, Forbidden City, Hutongs and the Great Wall at Mutianyu - with a beautiful sprinkling of snow. Yes it was cold but nothing a few layers of clothes didn’t fix and there were no crowds. Almost had the place to ourselves - it was fantastic to finally visit.
    We then traveled by high speed train, after our guide assisted us through the checking in process, onto Pingyao. What a beautiful place! It was like stepping back in history. We stayed at a gorgeous hotel - the Yide Hotel, we had a courtyard to ourselves. Everyone was so lovely.
    We thoroughly enjoyed our time in this pretty place.
    Next we traveled to Xi’an and had the More
    We have just completed a 12 day private tour booked through Emily at Travel China Guide.
    From the very start Emily was always very responsive to my endless questions and changes so that we could get the experience that we wanted to have. Thanks Emily for your professional service!
    Our tour started with 2 days in Beijing where we visited the Summer Palace, Temple of Heaven, Forbidden City, Hutongs and the Great Wall at Mutianyu - with a beautiful sprinkling of snow. Yes it was cold but nothing a few layers of clothes didn’t fix and there were no crowds. Almost had the place to ourselves - it was fantastic to finally visit.
    We then traveled by high speed train, after our guide assisted us through the checking in process, onto Pingyao. What a beautiful place! It was like stepping back in history. We stayed at a gorgeous hotel - the Yide Hotel, we had a courtyard to ourselves. Everyone was so lovely.
    We thoroughly enjoyed our time in this pretty place.
    Next we traveled to Xi’an and had the pleasure of visiting the Terra-cotta Warriors, City Wall and the Big Wild Goose pagoda. Another city full of ancient history and wonders.
    Following Xi’an we flew to Harbin and visited the exquisite Ice and Snow festival, Sun Island Snow sculptors, the Zhaolin Ice Lanterns as well as the amusement park on the Songhua river - a lot of laughs were had! We have waited a long time for an opportunity to visit the Ice and Snow festival and was in total awe of it! Could’ve spent longer here to fully take it all in.
    We then finished our tour with a day in Shanghai.
    Overall we had a wonderful time with very professional and helpful guides. They all ensured our every needs were met, checked us into our hotels, transport and other activities we wanted to go to.
    We will definitely be recommending Travel China Guide and visiting China in Winter! Thanks for a wonderful itinerary and experience! Less
  • November 29, 2019
    Patrick L
    TravelChinaGuide provided the best tour experience we have ever had
    Everything about our tour was fantastic. From the moment we made our first inquiry throughout more than a dozen email message and phone calls, our TravelChinaGuide.com travel consultant, Abbey Cheng was delightful! Abbey was most helpful in answering all of our questions before the tour and even a few after the tour began. I can’t say enough about the excellent customer service Abbey provided before and during our tour. All of our TravelChinaGuide tour guides were outstanding. Ocean got us off to a great start in Shanghai, extending our tour day to help us understand exactly what the luggage limitations for our specific flight from Shanghai to Xian. Susan in Xian was so thoughtful, at one point it looked as though we would not have time for a meal Susan went out of her way to find snacks for us at her own expense! In Beijing Maggie was so accommodating! After adjusting our start date to allow my wife time to rest, we had a wonderful tour of the great wall. And then when my wife became More
    Everything about our tour was fantastic. From the moment we made our first inquiry throughout more than a dozen email message and phone calls, our TravelChinaGuide.com travel consultant, Abbey Cheng was delightful! Abbey was most helpful in answering all of our questions before the tour and even a few after the tour began. I can’t say enough about the excellent customer service Abbey provided before and during our tour. All of our TravelChinaGuide tour guides were outstanding. Ocean got us off to a great start in Shanghai, extending our tour day to help us understand exactly what the luggage limitations for our specific flight from Shanghai to Xian. Susan in Xian was so thoughtful, at one point it looked as though we would not have time for a meal Susan went out of her way to find snacks for us at her own expense! In Beijing Maggie was so accommodating! After adjusting our start date to allow my wife time to rest, we had a wonderful tour of the great wall. And then when my wife became very ill, Maggie changed our entire tour plan around to escort us to and around the International Hospital in Beijing. She even stayed with us and helped my wife through preliminary tests and x-rays as she had become very weak. Later Maggie would run out for food while my wife and I remained at the hospital. She even arranged for a taxi with her personal account when we had to make a second trip to the hospital the following day. We are so grateful for all Maggie did when our plans had to be adjusted. Less
  • November 9, 2019
    Kirsty W
    Bournemouth, United Kingdom
    Fantastic-all in one day!
    Our guide Tracy was very knowledgeable and friendly. She led the group very well. She took pride in her work. The minibus driver was very good. We did so much in one day it was brilliant. We did: Terracotta Army for couple of hours, we had a Chinese lunch which was in a traditional restaurant and was big portions! So filling, I couldn't finish what I ordered. You pay separately for what you have, which is a nice touch. It's no problem at all. Toilets were available continuously throughout the day, several times at EVERY stop, so no need to worry about this. (When in China, carry tissues and hand sanitizer just in case!). We then went to the Small Wild Goose Pagoda, then the Xi'an City Wall and Drum Tower - you get half an hour to walk part of this (this is enough time). Then you go to the city centre - you can choose to get off here and make your own way back or you can choose to be driven back to your hotel, totally up to you. I choose to get off (as did all but one of the group) as More
    Our guide Tracy was very knowledgeable and friendly. She led the group very well. She took pride in her work. The minibus driver was very good. We did so much in one day it was brilliant. We did: Terracotta Army for couple of hours, we had a Chinese lunch which was in a traditional restaurant and was big portions! So filling, I couldn't finish what I ordered. You pay separately for what you have, which is a nice touch. It's no problem at all. Toilets were available continuously throughout the day, several times at EVERY stop, so no need to worry about this. (When in China, carry tissues and hand sanitizer just in case!). We then went to the Small Wild Goose Pagoda, then the Xi'an City Wall and Drum Tower - you get half an hour to walk part of this (this is enough time). Then you go to the city centre - you can choose to get off here and make your own way back or you can choose to be driven back to your hotel, totally up to you. I choose to get off (as did all but one of the group) as you are dropped off right by the Muslim Quarter. The market (bazaar) here is a must to visit I have to say. There is so much street food to try and all very cheap. I then got the Metro (for 2 yuan!! ) to the Giant Wild Goose Pagoda as Tracy reccommended and this was very pretty and there is the biggest and longest pedestrian street I've ever walked (I didn't walk of all of it as it's so long!!! ) but here it is all lit up with Chinese lanterns and the trees are so beautiful. I'm definitely grateful to Tracy for encouraging me to do this. She was most helpful to type in my phone the name of the metros I had to take to get there. I then went one further and crammed in seeing the Tang Paradise, which was within walking distance from this pedestrian street (you will know when you're on it). A very beautiful area indeed. Thank you Tracy and China Travel Guide - you were all fantastic, just as all your Trip Advisor reviews say you are. I am delighted I booked with you. I reccommend without any hesitation! Do it!! Less
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